Centralized Command Terminal
A single interface aggregating SMS, Email, Voice, WhatsApp, Facebook Messenger, Instagram DMs, and GMB Chat. Your staff logs into one portal to manage every customer interaction channel simultaneously.
Conversations
Fragmented communication channels scatter data and slow down response times. We architect a centralized inbox that merges SMS, Email, Voice, WhatsApp, and Social DMs into a single, chronological thread. Your agents manage the entire relationship from one terminal, without ever changing tabs.
Conversations
All
Unread (2)
Recents
JD
John Doe
2m
Can you send me the pricing?
SL
Sarah Lee
1h
Thanks for the update!
MT
Mike T.
1d
Is this still available?
John Doe
Online
Today
JD
Hi there, I saw your ad on Facebook.
SMS • 10:30 AM
Subject: Thanks for reaching out!
Opened
Hi John,
Thanks for your interest. Here is the brochure you requested attached below.
Best,
Team Metanow
Thanks for your interest. Here is the brochure you requested attached below.
Best,
Team Metanow
Email • 10:35 AM
JD
Got it, thanks! Can you send me the pricing for the Enterprise plan?
SMS • 10:42 AM
SMS
Email
JD
John Doe
Lead
Contact Info
john.doe@gmail.com
+1 (555) 123-4567
Tags
Facebook Lead
Interested
Active Workflows
Nurture Sequence #1
Smart Reply
John asked about Enterprise Pricing. I found a template for that.
Conversations
All
Unread (2)
Recents
JD
John Doe
2m
Can you send me the pricing?
SL
Sarah Lee
1h
Thanks for the update!
MT
Mike T.
1d
Is this still available?
John Doe
Online
Today
JD
Hi there, I saw your ad on Facebook.
SMS • 10:30 AM
Subject: Thanks for reaching out!
Opened
Hi John,
Thanks for your interest. Here is the brochure you requested attached below.
Best,
Team Metanow
Thanks for your interest. Here is the brochure you requested attached below.
Best,
Team Metanow
Email • 10:35 AM
JD
Got it, thanks! Can you send me the pricing for the Enterprise plan?
SMS • 10:42 AM
SMS
Email
JD
John Doe
Lead
Contact Info
john.doe@gmail.com
+1 (555) 123-4567
Tags
Facebook Lead
Interested
Active Workflows
Nurture Sequence #1
Smart Reply
John asked about Enterprise Pricing. I found a template for that.
Chosen by 1500+ companies across the DACH region.
This is what you receive
Standardized Snippet Library
We pre-load the system with "Canned Responses" for common inquiries (Pricing, Location, Scheduling). This ensures response velocity and enforcing brand consistency across all junior and senior agents.
Macro Shortcuts
Consistent Voice
Compliance Archiving
Automatic recording and cloud storage of all inbound/outbound calls. This creates a permanent audit trail for dispute resolution, staff training, and legal compliance monitoring.
Auto-Record
Audit Trail
Dedicated VoIP Architecture
Provisioning of dedicated local or toll-free numbers. We configure "Whisper Messages" (announcing the lead source to the agent before connection) and forwarding protocols to personal devices.
Call Forwarding
Source Announcement
Field Communication App
Deployment of the "Lead Connector" mobile app (iOS/Android). This allows field agents to make calls using the business number from their personal cell phones, protecting their private contact information.
Privacy Masking
Remote Access
Centralized Command Terminal
A single interface aggregating SMS, Email, Voice, WhatsApp, Facebook Messenger, Instagram DMs, and GMB Chat. Your staff logs into one portal to manage every customer interaction channel simultaneously.
6-Channel Merge
Single Sign-On
Standardized Snippet Library
We pre-load the system with "Canned Responses" for common inquiries (Pricing, Location, Scheduling). This ensures response velocity and enforcing brand consistency across all junior and senior agents.
Macro Shortcuts
Consistent Voice
Compliance Archiving
Automatic recording and cloud storage of all inbound/outbound calls. This creates a permanent audit trail for dispute resolution, staff training, and legal compliance monitoring.
Auto-Record
Audit Trail
Dedicated VoIP Architecture
Provisioning of dedicated local or toll-free numbers. We configure "Whisper Messages" (announcing the lead source to the agent before connection) and forwarding protocols to personal devices.
Call Forwarding
Source Announcement
Field Communication App
Deployment of the "Lead Connector" mobile app (iOS/Android). This allows field agents to make calls using the business number from their personal cell phones, protecting their private contact information.
Privacy Masking
Remote Access
Start simple. Scale when you’re ready
Metanow CRM offers flexible CRM packages with built-in automation and AI support, designed to grow with your business.
Monthly
Yearly Save 15%
Starter
Get organized and capture leads
€97
52% OFF
€47
/month
- GMB Messaging
- Facebook Messenger
- Social Planner
- Reputation Management
- Calendar & Bookings
- Forms
Standard
Automate sales and marketing workflows
€197
51% OFF
€97
/month
- Everything in Starter PLUS
- Email Marketing
- Workflows & Automation
- All Reporting & Analytics
- Triggers & Campaigns
- Funnels & Surveys
Unlimited
Scale with advanced automation, AI insights, and full control
€297
50% OFF
€149
/month
- Everything in Standard PLUS
- Websites & Blogs
- Web Chat
- Memberships & Communities
- Affiliate Manager
- Proposals & Invoices
Monthly
Yearly Save 15%
Starter
Get organized and capture leads
€97
52% OFF
€47
/month
- GMB Messaging
- Facebook Messenger
- Social Planner
- Reputation Management
- Calendar & Bookings
- Forms
Standard
Automate sales and marketing workflows
€197
51% OFF
€97
/month
- Everything in Starter PLUS
- Email Marketing
- Workflows & Automation
- All Reporting & Analytics
- Triggers & Campaigns
- Funnels & Surveys
Unlimited
Scale with advanced automation, AI insights, and full control
€297
50% OFF
€149
/month
- Everything in Standard PLUS
- Websites & Blogs
- Web Chat
- Memberships & Communities
- Affiliate Manager
- Proposals & Invoices
Frequently Asked Questions
How do we separate personal devices from corporate data?
We utilize "Privacy Masking" via the mobile app. Your staff installs the Metanow App on their personal devices. When they make an outbound call through the app, the system bridges the connection using your corporate VoIP number. The client never sees the employee's personal cell number, ensuring total separation.
What is the economic impact of "Unified Communications"?
It eliminates "Context Switching Latency." Studies show staff lose up to 40% of productivity toggling between disparate apps (Gmail to Phone to WhatsApp). By consolidating these into a single stream, we reduce administrative friction and increase active selling time.
How does the system handle "Missed Calls"?
We deploy the "Missed Call Text Back" protocol. If a lead calls and no agent answers, the system detects the "No Answer" status and instantly fires an SMS: "Sorry we missed you, how can we help?" This captures 60% of leads who would otherwise call a competitor.
Can we port our existing business numbers?
Yes. We execute a standard Twilio Porting request. You retain ownership of your existing numbers, but the underlying carrier routing is switched to our infrastructure, enabling the recording, tracking, and SMS capabilities.
Does this integrate with Facebook and Instagram DMs?
Yes. Using the official Meta Graph API, we mirror your social inboxes. When a customer DMs your business page, the message appears in the Unified Inbox. Agents can reply directly from the CRM without needing access to the corporate social media login credentials.
How is multi-agent collision handled?
The system displays "Typing Indicators" and "Viewing Status." If Agent A is currently viewing or replying to a conversation, Agent B sees this in real-time, preventing duplicate replies or conflicting information.
Who owns the text and call history?
The Corporation. In a standard BYOD (Bring Your Own Device) environment, if a salesperson leaves, they take their text history with them. With Metanow, all communication history is stored on your server. If an employee departs, you retain the entire client relationship narrative.
How is "Two-Party Consent" handled for call recording?
We configure an automated "Whisper Announcement" (e.g., "This call may be recorded for quality assurance") before the line connects. This legally establishes consent in Two-Party states, protecting the organization from liability.
Can we audit specific agent performance?
Yes. Managers have a "Spectator Mode." You can filter the inbox by agent, listen to call recordings, and review SMS transcripts to ensure script adherence and quality standards are being met.
Are messages encrypted?
Yes. All data in transit is encrypted via TLS 1.2+. Data at rest is secured in SOC2 compliant data centers, ensuring that sensitive client communications remain protected against unauthorized access.
How do we separate personal devices from corporate data?
We utilize "Privacy Masking" via the mobile app. Your staff installs the Metanow App on their personal devices. When they make an outbound call through the app, the system bridges the connection using your corporate VoIP number. The client never sees the employee's personal cell number, ensuring total separation.
What is the economic impact of "Unified Communications"?
It eliminates "Context Switching Latency." Studies show staff lose up to 40% of productivity toggling between disparate apps (Gmail to Phone to WhatsApp). By consolidating these into a single stream, we reduce administrative friction and increase active selling time.
How does the system handle "Missed Calls"?
We deploy the "Missed Call Text Back" protocol. If a lead calls and no agent answers, the system detects the "No Answer" status and instantly fires an SMS: "Sorry we missed you, how can we help?" This captures 60% of leads who would otherwise call a competitor.
Can we port our existing business numbers?
Yes. We execute a standard Twilio Porting request. You retain ownership of your existing numbers, but the underlying carrier routing is switched to our infrastructure, enabling the recording, tracking, and SMS capabilities.
Does this integrate with Facebook and Instagram DMs?
Yes. Using the official Meta Graph API, we mirror your social inboxes. When a customer DMs your business page, the message appears in the Unified Inbox. Agents can reply directly from the CRM without needing access to the corporate social media login credentials.
How is multi-agent collision handled?
The system displays "Typing Indicators" and "Viewing Status." If Agent A is currently viewing or replying to a conversation, Agent B sees this in real-time, preventing duplicate replies or conflicting information.
Who owns the text and call history?
The Corporation. In a standard BYOD (Bring Your Own Device) environment, if a salesperson leaves, they take their text history with them. With Metanow, all communication history is stored on your server. If an employee departs, you retain the entire client relationship narrative.
How is "Two-Party Consent" handled for call recording?
We configure an automated "Whisper Announcement" (e.g., "This call may be recorded for quality assurance") before the line connects. This legally establishes consent in Two-Party states, protecting the organization from liability.
Can we audit specific agent performance?
Yes. Managers have a "Spectator Mode." You can filter the inbox by agent, listen to call recordings, and review SMS transcripts to ensure script adherence and quality standards are being met.
Are messages encrypted?
Yes. All data in transit is encrypted via TLS 1.2+. Data at rest is secured in SOC2 compliant data centers, ensuring that sensitive client communications remain protected against unauthorized access.