"I drafted a response to Sarah's review. Addressing the 'learning curve' builds trust with future prospects."
"I drafted a response to Sarah's review. Addressing the 'learning curve' builds trust with future prospects."
Chosen by 1500+ companies across the DACH region.
We install a "Pre-Qualifying" logic layer. Customers are surveyed internally first. High scores are routed to public review sites (Google/Facebook); low scores are routed to an internal "Service Recovery" ticket, preventing public damage.
Direct server-to-server connection with Google My Business (GMB) and Facebook Pages. This allows you to read, reply, and dispute reviews directly from the Metanow dashboard without logging into multiple platforms.
We trigger requests based on operational milestones (e.g., "Job Completed" or "Payment Received"). This removes the awkwardness of staff asking for reviews and ensures 100% of satisfied clients are prompted.
We provide live-stream code snippets that display your latest 5-star reviews on your website footer or funnel pages. This improves "Time on Site" metrics and boosts conversion through verified social proof.
Neglecting reviews hurts SEO. Our integrated AI suggests professional, context-aware responses to every review instantly, allowing you to maintain an active, responsive brand profile with zero drafting time.
We install a "Pre-Qualifying" logic layer. Customers are surveyed internally first. High scores are routed to public review sites (Google/Facebook); low scores are routed to an internal "Service Recovery" ticket, preventing public damage.
Direct server-to-server connection with Google My Business (GMB) and Facebook Pages. This allows you to read, reply, and dispute reviews directly from the Metanow dashboard without logging into multiple platforms.
We trigger requests based on operational milestones (e.g., "Job Completed" or "Payment Received"). This removes the awkwardness of staff asking for reviews and ensures 100% of satisfied clients are prompted.
We provide live-stream code snippets that display your latest 5-star reviews on your website footer or funnel pages. This improves "Time on Site" metrics and boosts conversion through verified social proof.
Neglecting reviews hurts SEO. Our integrated AI suggests professional, context-aware responses to every review instantly, allowing you to maintain an active, responsive brand profile with zero drafting time.
Get organized and capture leads
Automate sales and marketing workflows
Scale with advanced automation, AI insights, and full control
Get organized and capture leads
Automate sales and marketing workflows
Scale with advanced automation, AI insights, and full control
Yes, when architected correctly. We do not strictly "block" reviews. We utilize an "Internal Survey First" workflow. Customers are asked to rate their experience internally. High scores are then *invited* to share publicly, while low scores are routed to a private feedback form. This prioritizes service recovery over public shaming.
Google's Map Pack algorithm weighs review volume and velocity heavily. A steady stream of 5-star reviews signals to Google that your business is active and authoritative, directly increasing your visibility in "Near Me" local searches.
Software cannot unilaterally delete a Google review; only Google can. However, our system provides a "Dispute Flagging" workflow that streamlines the reporting process. More importantly, we use volume to dilute the impact—burying one fake review under 50 verified positive ones.
The native API integration focuses on the "Big Two" (Google and Facebook) as they drive 90% of local traffic. For niche platforms, we configure "Custom Link" triggers that can route specific customer segments to TripAdvisor or Trustpilot based on your strategy.
The API polls for new data every hour. Once a review is verified on Google, it is pulled into your Metanow dashboard and pushed to your website's live feed automatically, ensuring your social proof is always current.
Yes. During the onboarding phase, we ingest your existing review history. This populates your dashboard with historical data, allowing you to analyze long-term sentiment trends and average rating progression over time.
The system triggers an immediate "Critical Alert" to management via SMS/Email. This allows for "Rapid Response"—replying to the bad review within minutes to demonstrate to future prospects that you are proactive and care about customer satisfaction.
The AI analyzes the text of the review. If a customer mentions "Great pizza but slow service," the AI drafts a response acknowledging both points specifically. You can set this to "Auto-Post" for 5-star reviews or "Draft for Approval" for anything under 4 stars.
Yes. We recommend a "Waterfall" approach. Send an SMS request 1 hour after service (highest conversion). If they don't click, follow up with an Email 24 hours later. The system manages this logic to ensure no customer is spammed.
Yes, when architected correctly. We do not strictly "block" reviews. We utilize an "Internal Survey First" workflow. Customers are asked to rate their experience internally. High scores are then *invited* to share publicly, while low scores are routed to a private feedback form. This prioritizes service recovery over public shaming.
Google's Map Pack algorithm weighs review volume and velocity heavily. A steady stream of 5-star reviews signals to Google that your business is active and authoritative, directly increasing your visibility in "Near Me" local searches.
Software cannot unilaterally delete a Google review; only Google can. However, our system provides a "Dispute Flagging" workflow that streamlines the reporting process. More importantly, we use volume to dilute the impact—burying one fake review under 50 verified positive ones.
The native API integration focuses on the "Big Two" (Google and Facebook) as they drive 90% of local traffic. For niche platforms, we configure "Custom Link" triggers that can route specific customer segments to TripAdvisor or Trustpilot based on your strategy.
The API polls for new data every hour. Once a review is verified on Google, it is pulled into your Metanow dashboard and pushed to your website's live feed automatically, ensuring your social proof is always current.
Yes. During the onboarding phase, we ingest your existing review history. This populates your dashboard with historical data, allowing you to analyze long-term sentiment trends and average rating progression over time.
The system triggers an immediate "Critical Alert" to management via SMS/Email. This allows for "Rapid Response"—replying to the bad review within minutes to demonstrate to future prospects that you are proactive and care about customer satisfaction.
The AI analyzes the text of the review. If a customer mentions "Great pizza but slow service," the AI drafts a response acknowledging both points specifically. You can set this to "Auto-Post" for 5-star reviews or "Draft for Approval" for anything under 4 stars.
Yes. We recommend a "Waterfall" approach. Send an SMS request 1 hour after service (highest conversion). If they don't click, follow up with an Email 24 hours later. The system manages this logic to ensure no customer is spammed.
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