Full-Stack Observability
We replace "users complaining" with sensors. We deploy APM tools (Datadog/New Relic) that detect latency spikes and error rates in real-time. We start fixing the outage before your phone rings.
IT Technical Support and Maintenance Services
Navigate technical hurdles and complex system updates without slowing down. Metanow handles the stability of your infrastructure, freeing your in-house experts to focus entirely on innovation and service delivery.
IT Technical Support and Maintenance Services
Navigate technical hurdles and complex system updates without slowing down. Metanow handles the stability of your infrastructure, freeing your in-house experts to focus entirely on innovation and service delivery.
This is what you receive
You receive a proactive defense layer that codifies operational knowledge, automates recovery, and systematically pays down technical debt.
L3 Code Remediation
Most support teams just restart servers. We have the engineering capability to dive into the codebase, identify the root cause (e.g., a memory leak), and ship a hotfix commit to production.
Root Cause Fix
Engineering-Led
Codified Runbooks
We kill "Tribal Knowledge." We document every incident resolution in a searchable Knowledge Base. If a senior engineer leaves, your system stability stays, because the solution is in the wiki, not their head.
No "Bus Factor"
SOP Documentation
Automated Patch Fabric
Manual patching is a security risk. We automate OS and dependency updates (Ansible/Terraform). We ensure your infrastructure is immune to zero-day vulnerabilities without human intervention.
Security Compliance
Zero Downtime
Technical Debt Burndown
Maintenance isn't just keeping the lights on; it's cleaning the house. We allocate 20% of our SLA time to refactoring old code and optimizing queries, actively lowering your TCO every month.
Cost Reduction
System Optimization
Full-Stack Observability
We replace "users complaining" with sensors. We deploy APM tools (Datadog/New Relic) that detect latency spikes and error rates in real-time. We start fixing the outage before your phone rings.
Proactive Alerting
MTTR Reduction
L3 Code Remediation
Most support teams just restart servers. We have the engineering capability to dive into the codebase, identify the root cause (e.g., a memory leak), and ship a hotfix commit to production.
Root Cause Fix
Engineering-Led
Codified Runbooks
We kill "Tribal Knowledge." We document every incident resolution in a searchable Knowledge Base. If a senior engineer leaves, your system stability stays, because the solution is in the wiki, not their head.
No "Bus Factor"
SOP Documentation
Automated Patch Fabric
Manual patching is a security risk. We automate OS and dependency updates (Ansible/Terraform). We ensure your infrastructure is immune to zero-day vulnerabilities without human intervention.
Security Compliance
Zero Downtime
Technical Debt Burndown
Maintenance isn't just keeping the lights on; it's cleaning the house. We allocate 20% of our SLA time to refactoring old code and optimizing queries, actively lowering your TCO every month.
Cost Reduction
System Optimization
Full-Cycle Technical Support
We proactively monitor your ecosystem to resolve incidents before they impact users. From rapid L2 operational recovery to deep L3 code engineering, Metanow ensures your infrastructure remains secure, compliant, and high-performing.
Swipe to view steps →
Phase 01
Monitor & Isolate
Proactive Monitoring
Root Cause Isolation
Incident Prevention
Step 1
Phase 02
L2 Operational Support
Rapid System Recovery
App & DB Integrity
Virtual Env. Support
Step 2
Phase 03
L3 Code Engineering
Advanced Bug Fixes
Security & Compliance
Performance Updates
Step 3
Swipe to view steps →
Phase 01
Monitor & Isolate
Proactive Monitoring
Root Cause Isolation
Incident Prevention
Step 1
Phase 02
L2 Operational Support
Rapid System Recovery
App & DB Integrity
Virtual Env. Support
Step 2
Phase 03
L3 Code Engineering
Advanced Bug Fixes
Security & Compliance
Performance Updates
Step 3
Customer Feedback
Stop firefighting issues. Schedule your free consultation today.
Contact us todayStop firefighting issues. Schedule your free consultation today.
Contact us today
“
Metanow transformed our stability. Their proactive monitoring detected a critical database vulnerability that would have caused days of downtime. Instead, they patched it overnight without our users ever noticing.
James Thorne
VP of Engineering,
Logistics & Supply Chain
1 of 3
“
Metanow transformed our stability. Their proactive monitoring detected a critical database vulnerability that would have caused days of downtime. Instead, they patched it overnight without our users ever noticing.
James Thorne
VP of Engineering,
Logistics & Supply Chain
1 of 3
Strategic Business Benefits
Maximize stability and minimize costs. Metanow’s support services protect your revenue, optimize your TCO, and free your internal teams to focus on innovation while we handle the technical complexities.
System Protection
We identify potential risks early and provide swift resolutions that get you back online quickly, safeguarding your revenue.
- Proactive risk identification
- Minimized downtime
Reinforce Skills
We implement a knowledge base that ensures faster incident resolution and enables easier self-service for your end-users.
- Expert knowledge transfer
- End-user self-service
Resolve Complex Issues
From rapid L2 operational fixes to fundamental L3 code engineering, we improve your software by solving deep technical challenges.
- Rapid failure recovery
- Code-level optimization
Reduce TCO
Our smooth setup and robust support framework allow you to reduce the Total Cost of Ownership (TCO) of your IT systems.
- Lower maintenance spend
- Robust support framework
Core Business Focus
Transfer the risks and duties of infrastructure management to us, so your in-house team can stay engaged with core goals.
- Risk & Duty transfer
- Resource optimization
24/7 Reliability
We are on hand to provide comprehensive after-hours support for those unforeseen circumstances that occur outside the 9-to-5.
- After-hours support
- Continuous stability
System Protection
We identify potential risks early and provide swift resolutions that get you back online quickly, safeguarding your revenue.
- Proactive risk identification
- Minimized downtime
Reinforce Skills
We implement a knowledge base that ensures faster incident resolution and enables easier self-service for your end-users.
- Expert knowledge transfer
- End-user self-service
Resolve Complex Issues
From rapid L2 operational fixes to fundamental L3 code engineering, we improve your software by solving deep technical challenges.
- Rapid failure recovery
- Code-level optimization
Reduce TCO
Our smooth setup and robust support framework allow you to reduce the Total Cost of Ownership (TCO) of your IT systems.
- Lower maintenance spend
- Robust support framework
Core Business Focus
Transfer the risks and duties of infrastructure management to us, so your in-house team can stay engaged with core goals.
- Risk & Duty transfer
- Resource optimization
24/7 Reliability
We are on hand to provide comprehensive after-hours support for those unforeseen circumstances that occur outside the 9-to-5.
- After-hours support
- Continuous stability
Initiate the discovery phase
Do you have any questions or concerns? We are available to advise you personally. Our team of experts will get back to you quickly and reliably to discuss your architectural needs.
Prefer a call?
Book a short discovery call. We will explore how we can help you move forward with clarity and structure.